Privacy policy

Who is the data controller?

‍[nombre cliente] is the Data Controller for the processing of your personal data for the purpose of providing you with the services identified in this privacy policy.[nombre cliente] is committed to the fundamental right to the protection of your personal data. This privacy policy is intended to inform you of your rights under the General Data Protection Regulation ("GDPR"). For any privacy-related questions, or to contact our Data Protection Officer, reach us at [privacy@[nombre cliente].io].

‍What information do we process?

‍Data you provide directly: We collect information about you when you contact us through the channels provided for this purpose, such as contact forms to receive information about our services or to join our team. We may ask for your first and last name, email address, telephone number, and company name. If you are applying to work with us, we may also request your CV.All fields marked with an asterisk (*) in our forms are mandatory — omitting them may make it impossible to provide the requested service. You must provide truthful information; impersonation or use of aliases is prohibited.Data obtained indirectly: When you browse our website, cookies and other tracking devices may be installed on your device, as explained in our Cookie Policy.

‍For what purpose and on what legal basis do we process your data?

• Contractual or pre-contractual relationship: to provide the services you have requested, attend to your information requests, and manage any recruitment processes.
• Legal obligations: to allow you to exercise your rights and to comply with applicable regulations.
• Legitimate interest: to keep you informed about [nombre cliente]'s products and services related to those previously contracted; to conduct periodic service reviews and satisfaction surveys; and to carry out internal reviews in the event of suspected fraud or identity theft.
• Your consent: where applicable, to send you information about our own or third-party products and services by electronic means. You may withdraw your consent at any time by contacting us at [privacy@[nombre cliente].io].

How long do we keep your data?

‍We retain your personal data only for as long as necessary to provide our services. Once no longer needed, data will be blocked and kept solely to comply with any legal obligation (e.g. requests from courts or law enforcement) or to respond to the exercise of your rights.

‍To whom is data communicated?

‍We only transfer personal data when necessary to fulfil the stated purposes or to comply with a legal obligation:

• Public administrations, courts, and law enforcement bodies, as required by law.
• IT service providers that support our operations (hosting, CRM, emailing platforms, etc.), all bound by specific data processing agreements.

Where suppliers are located outside the European Union or in countries not deemed adequate under data protection regulations, [nombre cliente] ensures appropriate safeguards are in place, including Standard Contractual Clauses issued by the European Commission.

‍Your rights

‍You may exercise the following rights at any time, free of charge:

• Access — to know what personal data we process and how.
• Rectification — to correct inaccurate data.
• Erasure — to request deletion of your data where applicable.
• Restriction — to limit processing when accuracy or lawfulness is in doubt.
• Objection — to object to processing based on legitimate interest or to automated decision-making, including profiling.
• Portability — to receive your data in a structured format when processing is based on consent or a contract.
• Withdrawal of consent — at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [privacy@[nombre cliente].io] or write to us at [[nombre cliente]'s registered address]. When you receive commercial communications from us, you may also unsubscribe directly via the link included in those messages.If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es. You may also register with the advertising exclusion list at www.listarobinson.es to opt out of commercial communications.

‍Security and confidentiality

‍[nombre cliente] has implemented appropriate technical, physical, and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

‍Minors

‍Users under 14 years of age may not use our services without prior authorisation from a parent or legal guardian, who shall be responsible for all actions performed on the site by minors in their care. [nombre cliente] accepts no liability in this regard, as it has no means to verify the age of users independently.

‍Updates to this policy

‍We make our best efforts to keep this privacy policy up to date. Any significant changes will be communicated clearly, including by email where an ongoing relationship exists.